Custom Packaging & Print Solutions
Custom Packaging & Print Solutions
At Stampa Prints, we take pride in providing superior custom packaging solutions tailored to your particular requirements. Because our products are highly customized, we do not accept returns. However, we are committed to customer satisfaction and provide a structured refund policy in the event of specific production or printing issues. This page outlines the full scope of our return window, associated costs, refund processing timeline, and all related procedures.
We are unable to provide standard returns because our products are completely customized based on your specifications, artwork, and sizing. Since each box is made especially for each customer, general returns are not possible.
We do not accept product returns. However, we offer a 30-day refund window for both defective and non-defective items. This window begins from the date you receive your order. Refund requests submitted more than 30 days after receipt will not be eligible for review.
If your item has a manufacturing defect or printing error, please report the issue within 3 business days of receiving the product. We require supporting photos of each affected item for our review process.
For non-defective items, refund eligibility will be considered on a case-by-case basis and may be subject to additional criteria. After a refund or replacement has been processed, customers are welcome to keep, recycle, donate, or dispose of the product as they see fit.
At this time, we do not accept exchanges for any products, whether defective or non-defective. If you experience an issue with your order, please refer to our Refund Policy for resolution options.
Returning items is free of expense because returns are not accepted. However, you will not be charged for return shipping if you receive a refund or replacement because of qualifying issues. That said, Stampa Prints does not provide refunds for:
Following order placement, Stampa Prints provides a 24-hour cancellation window. Unless the order qualifies for one of the following exceptions, we will process your order without charging you if you choose to cancel it within this time frame:
Changes or cancellations are not possible after 24 hours. We strongly encourage customers to review orders carefully and promptly after placement.
The length of time it takes to process your refund request will depend on the type of problem:
Please allow 3 to 5 business days for approved refunds to reflect on your payment method once processed.
At Stampa Prints, the success of your print depends heavily on the quality and compatibility of the submitted artwork. We provide the following standards to ensure the best outcome:
Files that do not meet our print requirements are printed as they were on the client's demand, and refunds will not be provided. If we contact you with concerns and do not receive a response, the customer assumes full responsibility for the print quality. By clicking “Add to Cart,” customers confirm that their files meet our print standards unless they've chosen design assistance services.
If you've selected Standard or Premium Creative Assistance, you'll receive a digital preview within 2 to 3 business days. Once received, you have two additional business days to approve or request changes. If no response is received, the preview is automatically approved, and the order enters the production department.
Delays caused by unapproved previews or inaccurate contact details will not be grounds for refunds. If you have changed your artwork for a repeat order, it's your responsibility to purchase a new digital preview to confirm final approval. Orders processed without preview approval cannot be refunded due to artwork differences.
Production timelines vary based on box type, order volume, and selected processing speed:
Orders over 500 units may require an additional 3–5 business days. Orders over 5,000 boxes may take up to 30 days. Please note: shipping time is separate from production time. Only Rush production is guaranteed.
If you experience a lost package or damaged shipment, we advise the following steps before submitting a claim:
For customers with the Overboxes upgrade, we will initiate a claim with the shipping partner. No refunds will be issued until the claim is approved. Refunds are based solely on the amount approved by the carrier. If you opted for Strapped Boxes, shipping claims must be directed to your carrier. Stampa Prints does not handle claims for strapped shipments.
We encourage all customers to review orders carefully prior to submission. Stampa Prints is not responsible for user errors, including:
Due to the batch production process, exact quantities cannot be guaranteed. We uphold a variance policy of ±5%:
Pricing for subscription-based deliveries is lowered according to frequency and volume. Refunds are not available until subscription obligations are met, usually over a period of six months to a year. Subscriptions for large quantities over ten thousand boxes must be paid for every two weeks and cannot be canceled in the middle of the term.
If customers act rudely, have unreasonable expectations, or request policies that are not explicitly mentioned here, Stampa Prints retains the right to refuse orders or service. We work to guarantee that every customer receives the quality they anticipate within the reasonable parameters of custom manufacturing. We are open, equitable, and transparent.