A Smooth Product Return and Exchange Policy!
Stampa Prints accepts returns to ensure customer satisfaction with their purchases. We encourage customers to thoroughly evaluate the products and provide troubleshooting advice for quick resolutions.
Standard Return Time
Customers can request a refund through our website within 7 days of receiving their shipment. To qualify for a refund, items must be unopened and undamaged. Returns that do not meet these conditions will be rejected and sent back to the original shipping address.
Stampa Prints provides customized products and services tailored to the client’s requests. If the delivered products do not meet your specifications or are damaged, please notify us. Email us within 3 working days of receiving your order at support@stampaprints.com
DOA (Dead on Arrival) Policy
Please notify us of any damaged, missing, or incorrect items within three working days of delivery. Upon receipt of your order, we ask that you inspect the items carefully. It is your responsibility to check for any issues within this specified time frame. Please note that we do not cover minor scratches or discoloration, as these are considered normal wear and tear.
Costs of Return Shipping
There is no way to get your money back. However, if the mistake in the product is shown to be on the company’s side, we will provide a free reprint of the order. Stampa Prints’s management staff is in charge of determining the defect. The customer must return the entire order within 7 working days at their own expense, along with any necessary documentation or product flaws, as well as digital images, so that the order can be reprinted accurately. If the error is on the client’s end and they still want a refund, they must return the printed job; a chargeback will be issued after the company deducts the product’s setup and shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received your refund yet, please take the following steps:
1. Check your bank account again to ensure the refund hasn’t been posted.
2. Contact your credit card company, as it may take some time for your refund to appear.
3. Reach out to your bank, since processing times can vary before the refund is reflected in your account.
If you’ve completed all these steps and still have not received your
Refund, please contact us at support@stampaprints.com
Shipping Returns
You will be responsible for covering the shipping costs to return your item. Please note that shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from that amount. Additionally, the time it takes for your exchanged product to reach you may vary depending on your location.
